Refund Policy

At SAVANA, we strive to provide high-quality products and excellent customer service. If you receive a defective item, we are happy to assist you with a return under the conditions outlined below.

Eligibility for Returns

• Returns are only accepted for defective items.
• You must request a return within 14 days of receiving your order (as per tracking information).
• The item must be in its original packaging and include all components.
• Proof of purchase (order number, receipt, or confirmation email) is required.
• Promotional or discounted items are final sale and cannot be returned.

How to Initiate a Return To request a return, please contact us at contact@savana-games.com with the following details:

• Your order number
• A description of the issue
• Photos of the defective item

Once your return request is approved, we will provide you with further instructions, including the return shipping address.

Refunds & Processing

• Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
• If approved, refunds will be issued to your original method of payment within a reasonable processing time.
• Shipping costs are non-refundable.

Exchanges We only replace items if they are defective. If you need an exchange for the same item, contact us at contact@savana-games.com.

Shipping Your Return

• Customers are responsible for return shipping costs unless otherwise stated.
• We recommend using a trackable shipping service, as we are not responsible for lost or undelivered returns.

Contact Us If you have any questions about our return policy, please reach out to us at contact@savana-games.com.